Accurate Assessment
We assess your financial situation carefully, including income, commitments, goals and lending requirements.
Client Care & Responsible Lending
Responsible Lending & Client Care
Clear, ethical and transparent lending guidance designed to protect your interests at every stage of your finance journey.
Responsible Lending
Our Responsible Lending Obligations
At Master Lending, we follow responsible lending obligations to ensure every recommendation is suitable, transparent and aligned with your financial goals.
Suitable Recommendations
We aim to recommend lending options that are suitable for your needs, objectives and financial position.
Clear Explanation
We explain loan structures, risks and long-term impacts in plain language so you can make informed decisions.
Transparent Documentation
We provide relevant documentation and disclosures throughout the process, with clear comparisons and options.
Professional Standards
MFAA Code of Practice
As an MFAA Accredited Member, Master Lending is committed to professional conduct, integrity and clear communication.
Ethical conduct and professional integrity
Transparent and honest communication
Acting in your best interests at all times
Protecting your privacy and personal information
Ongoing compliance and professional development
Privacy & Security
Privacy & Information Security
Your personal and financial information is handled with strict confidentiality. We comply with the Privacy Act 1988 and relevant privacy guidelines. Documents are stored securely and used only for the purpose of assessing and arranging your finance.
Complaints
Complaints & Dispute Resolution
If you are ever dissatisfied with our service, please contact us so we can resolve the matter promptly and professionally.
Contact Master Lending
We aim to resolve all concerns within 5 business days.
Email: kristina@master-lending.com
Phone: 0438 731 982
External Dispute Resolution
If we cannot resolve your concern, you may lodge a complaint with the Australian Financial Complaints Authority.
AFCA Website: www.afca.org.au
AFCA Phone: 1800 931 678
AFCA is a free and independent service available to clients.
Our Promise to You
Your trust matters.
Master Lending is committed to delivering lending solutions that are responsible, transparent, ethical and tailored to your goals. We protect your trust through every step of your lending journey.